A VIRTUAL COLLEAGUE

The challenge

Teuje Tap is responsible for what Visma | Raet calls ‘Robotics’, more accurately referred to as RPA or Robotic Process Automation. It is just one of the things that Visma | Raet uses to help with the ongoing improvement of its services. ‘RPA imitates human actions – on the screens used by people themselves.,’ explains Teuje. ‘Overnight, we can have the robot download reports or automate recruitment, as they both work to standard patterns.’ RPA does what people aren’t always that good at – repetitive tasks, over and over, at high speed and without making mistakes.

‘It’s a bit like having an extremely reliable virtual colleague. And thanks to RPA, there’s more time for knowledge-based activities and exceptions. It gives our staff the opportunity to focus all of their attention on achieving added value for the client.’

When a client outsourced its HR administration including staff to Visma | Raet, there was a need for more efficiency to ensure a contract with just the right margin – a ‘healthy’ contract. So Teuje and his colleagues set about finding a robot-based solution so that the work could be performed as efficiently as possible.

CLOUD VISION API AND AUTOML

‘Localyse put us in touch with Google,’ explains Teuje Tap. ‘We quickly realised that the Google Cloud Vision API would be the perfect solution. We use the Vision API to check employment contracts – is it the right contract, is it the right version? Is all the text that should be there actually there? All things that can now be verified very quickly and accurately.’

Teuje Tap is even more enthusiastic about AutoML, ‘The greatest thing about this case was something we discovered later, thanks to Localyse. AutoML is a fantastic feature within Vision API. It allows us to verify whether or not a contract has been fully and correctly signed by all parties who need to put their signature to it. It’s an extremely powerful tool! AutoML allows us to automate to the max. Before, all of the signatures needed to be verified by a member of staff, but that’s all in the past now.’

AutoML is a fantastic feature within Vision API. It allows us to verify whether or not a contract has been fully and correctly signed (…)

Working with Localyse, Teuje Tap looked at what other interesting features the Google Cloud Platform might hold for Visma | Raet. He’s a personal fan of Google’s chatbox functionality, ‘It’s really superior! Google really is way ahead in the market and we are already recommending the service to all of our clients without hesitation. Visma | Raet has their data, so clients could simply say out loud “Download report X”, for example, and it would happen.’

READY FOR A BROADER ROLL-OUT

The result
Teuje Tap explains, ‘We tested the Vision API with one of our clients and we were entirely satisfied, so we are now ready for a broader roll-out. The saving that we are looking to achieve with this business case is substantial. A significant chunk of that has already been achieved. When we start offering the service to other clients, we’ll be certain to realise our predetermined ROI.’

Localyse is our local Google Cloud contact, which opens doors and offers expertise and support.

Cooperation between Visma | Raet and Localyse has been particularly smooth. As Teuje Tap confirms, ‘Localyse is our local Google Cloud contact, which opens doors and offers expertise and support. But what makes Localyse really different is its proactive, collaborative approach. And that’s great. It has really broadened our outlook.’

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