Support Solutions for Google Maps Platform
Carefree management, optimal security, and maximum control over your API costs through your local, personal trusted Google Maps advisor
As a Dutch Google Maps Premier Partner, we know that reliable location data is the engine of your business. For over 12 years, we have successfully integrated Google Maps APIs and Cloud technologies at top international companies in the Retail, Mobility, and Business Services sectors.
Managing the technical environment, security (IAM & API keys), and complex billing in the Google Cloud Console requires continuous attention and expertise. We are more than just a billing partner. By sharing our ‘insider information’ and making clear agreements, we build a strong relationship and optimize your use of Google Maps.
Localyse offers peace of mind. Our locally specialized Customer Success Managers navigate you flawlessly through the Google Maps Platform. We ensure a flawless management environment, flexible local payment options (via bank transfer instead of credit card), and we always proactively think along with you.
Prevent expensive surprises and unplanned 'SPIKE' usage
Good management is crucial to maintain control over your monthly expenses. For a top-5 supermarket and a large enterprise retailer, unnecessary extra costs quickly ran up to €100,000. This was due to a minor implementation error and a lack of active monitoring.
With the right support options from Localyse, we prevent these kinds of severe financial setbacks. We closely monitor your usage and intervene immediately in the event of unexpected API spikes. In addition, you directly benefit from the 9 advantages of partnering with a Google Maps Partner, such as significant savings and direct access to our certified experts.
Solid cost savings with the Google Maps API at Transferz
That active management pays off immediately is proven by our partnership with Transferz, a fast-growing Dutch transport platform. They were looking for more control over their technological costs. Through a thorough review of their Google Maps API usage and Google Cloud backup routines, we achieved a structural cost saving of almost 68%. In addition, we successfully assisted in submitting a complex Google Refund Request.
Jan van der Veen
“Google Maps is an essential part of our innovative land transport platform. Localyse keeps us up to date on the latest developments and helps us keep our Google Maps costs under tight control.”
A flying start: Your Onboarding
Choosing Localyse as your Google Maps Partner? We won’t leave you to sink or swim. We always start our collaboration with a structured onboarding to perfectly map out your specific situation. Here is what you can expect from this kick-off moment:
- Introduction & Current usage: You will meet your personal Customer Success Manager. Together, we dive into the Google Cloud Console to transparently map out your current usage and immediately schedule the evaluation moments from your support contract.
- Your implementation under the microscope: We map out exactly which Google Maps APIs (such as Directions API, Places API, or Geocoding) you use, where they are implemented, and which teams are involved. Are you already facing technical challenges? We will flag them right away.
- Roadmap & Optimization: We look ahead. Do you want to expand to new location-based features? We discuss your roadmap and look for optimizations for better performance and even lower costs.
- The right contacts: We note down who handles your technical integration, who manages the specific use-cases, and who is the decision-maker. This allows us to always communicate at lightning speed with the right person in your organization.
- Clear next steps: Everything is documented by us in a clear Onboarding document. No loose ends, but a clear plan and concretely scheduled follow-ups.
Our 3 Support Options
Every company is different. Choose the Customer Success package that best grows with the ambitions of your organization.
1. Essentials
The perfect foundation for billing, compliance, and a clear overview of budgets.
- Contract management & Advice: We advise you on the best strategic approach regarding licenses (such as automatic renewals or fixed budgets) and guarantee that your contracts are perfectly in order.
- Customized billing: We offer flexible billing via SEPA bank transfer. As a European company, you are no longer dependent on credit card payments and limits in the Cloud Console.
- Budget monitoring: We send targeted alerts to transparently show how your agreed budget compares to the actual API usage.
2. Starter
For companies that, in addition to management, also desire proactive monitoring and functional support.
Everything in the Essentials package, plus:
- Peak load notifications: As soon as you become a customer, we add you to our advanced internal monitoring system. You will receive an immediate alert in case of exceptional increases (spikes) or decreases in your usage.
- Functional support (online): You and your developers can contact our support team directly with all your questions for technical help and functional implementation advice.
- Annual online CSM meeting: A strategic session with your dedicated Customer Success Manager to evaluate usage figures, insights, your roadmap, and upcoming challenges in detail.
3. Premium
Complete peace of mind with fast response times, technical checks, and in-depth security advice.
Everything in the Starter Package, plus:
- Fast response time (SLA): For questions or technical disruptions, we guarantee an in-depth, substantive response within 48 hours.
- Guidance with Google refunds: If API keys are unexpectedly used by unauthorized third parties, we take care of the complex process regarding the refund request to Google (provided the cause does not lie in your own implementation).
- Security advice for API keys: We thoroughly check the security settings of your Google Maps API keys and share our best practices, including in-depth advice on IAM permissions and OAuth.
- Customer Engineer Audit: Our Solution Engineering Team conducts a hands-on check of your implementation. They provide targeted advice on security, optimization of usage volumes, QPS (Queries Per Second) settings, and the most suitable API architecture.
Want to discuss your project together?
Are you considering Localyse as your Google Maps Partner? If so, please contact us here using the form, by phone, or send us an email.
